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Frequent questions

WILL I RECEIVE THE SAME PRODUCT THAT I SEE IN THE PHOTO??

Yes, at BYMONBISUTERIA.com we make every effort to show the characteristics of the items (color, textures, material …) as close as possible to reality.
Keep in mind that the products we sell, are especially handicraft products, often can present the characteristics of natural materials used in their manufacture. These characteristics, such as variation in veins, texture, knots and color, will not be considered defects or defects. On the contrary, their presence should be counted and appreciated as a unique and exclusive piece. We only select products of the highest quality, but natural characteristics are unavoidable and must be accepted as part of the individual appearance of the product.

PACKAGING

Because a jewel is also what surrounds it, in BYMONBISUTERIA we take special care of its presentation and we deliver all the pieces inside a package (box or envelope). Regardless of whether the purchase is for you or is a gift for another person, we will deliver the items with the best possible packaging.

HOW CAN I PAY FOR MY ORDER?

You can choose between these payment options: Credit or debit card: MasterCard or VISA
We do not accept cash, checks, or telephone orders.
We inform you that all holders of credit and debit cards are subject to validation and authorization to ensure the security of the purchase and avoid possible fraud.

WHAT type of currency CAN I USE?

The currency of payment is the Euro.

WHEN WILL THE CHARGE BE EFFECTIVE?

The charge will be effective only when your credit card has been authorized by your bank and you receive an email from BYMONBISUTERIA to confirm that your order has been successfully completed.
If any incident occurs during the payment, a message will appear immediately on your screen indicating that the payment could not be made and the order will not be processed.

IS IT SAFE TO USE MY CARD ON THE WEB?

Absolutely, because your data is transmitted through SSL encryption.
Payments on the web with Visa and Mastercard only support CES transactions (Secure Electronic Commerce). After verifying that the card is attached to this system (CES), the system itself contacts the issuing bank of the card so that the buyer authorizes the purchase. When the bank confirms the authenticity, payment is made through the card. Otherwise, the order is canceled.

ARE YOU REPLYING THE ARTICLES WITH THE “SOLD OUT” INDICATION?

If an item is sold out we will try to replace it as soon as possible. If it were not possible to repeat it, we would remove it from the web.

WHAT TYPES OF SHIPPING CAN I CHOOSE?

We make our shipments through MRW by the STANDARD HOME service, the exact amount will be calculated when you have entered the complete address.
Any expense generated by the shipment and that is not included in the order, customs expenses, etc., will be borne by the customer.

CAN I CHANGE THE ITEMS I HAVE PURCHASED?

If you want to change your purchase for a different item, you must return it and place a new order online.
The returned items must be in perfect condition, with the corresponding ticket, contents and original packaging. Remember that the invoice can be printed in the “My account” section and it is valid as a ticket.
For reasons of hygiene, hair changes, earrings, piercings and decorations can not be changed.

RING SIZE

From by Mon, we try to make all our rings adjustable so that you can adapt it easily to your size. We specify them in the file of each product so that you do not have any doubt.

For the case of those who are not, we help you to know your size.

If you want to know the size of your rings, you just have to follow these steps:

• Print this page and make sure that the guide dimensions are correct.
• Place a ring that fits you well on the circles until you find which one fits best. Keep in mind that the circles have to be completely within the diameter of the ring.
• Look at the circle number, this number indicates your ring size.

size rings

Women’s collections reach size 20 and men’s sizes up to size 26.
Dimensions-guide: Once printed, each line has to measure what it indicates so that the size guide is reliable. Make sure that is so.

 equivalences
Compare this information with the measures indicated in the product file.

SIZE BRACELETS

We use the standard and unique measure for bracelets from 16 to 17 cm for girls and 17-18 cm for boys.

If your size is different to these measurements and you would like to request your custom bracelet, contact before placing the order with info@bymonbisuteria.com and we will confirm if it is possible to make it.

HOW TO CARE FOR YOUR BYMON JEWELS

Follow these tips to keep your jewelry in perfect condition:

1. Prevents the pieces from touching each other or other objects that may scratch them (nails, coins, etc.)
2. Avoid contact of jewelry with corrosive oxidizing agents such as acids, alkalis, alkaline salts, colognes, etc.
4. Avoid prolonged exposure to sunlight or light bulbs.
5. Remove the pieces to wash your hands or shower.
6. To clean the parts, it is best to use warm water with little neutral pH soap and a 100% cotton cloth.

Despite the prevention, silver, by natural chemical reaction, oxidizes in contact with the air and this causes its tonality to tend to blacken or turn yellow. In this case we recommend that you consult the instructions that we provide below for a proper maintenance of the silver or the material that is combined with it.

WHAT IS THE MOST SUITABLE MAINTENANCE ACCORDING TO THE FINISH OF MY BYMON PIECE?

Matte silver:
Silver clean product
Bicarbonate with water and a brush.
Eraser.

Bright silver:
Basic cleaning: water and neutral soap.
Surface cleaning: clean silver washcloth
Intense cleaning: silver clean liquid

Rusty silver:
Chemically colored surface.
Avoid scratching the piece, since the patina is only attached to the piece by the most superficial part.
It should be cleaned with warm water, a little neutral soap and a 100% cotton cloth.

Fire enamel:
Avoid shocks and sudden changes in temperature.
It should be cleaned with water, neutral soap and a 100% cotton cloth.

Cold enamel:
Avoid bumps and scratches on the piece.
It should be cleaned with water, neutral soap and a 100% cotton cloth.

Esmaltic paint:
Chemically colored surface.
Avoid contact with liquids that contain solvent or alcohol.
Avoid scratching the piece, since the patina is only attached to the piece by the most superficial part.
It should be cleaned with warm water, a little neutral soap and a 100% cotton cloth.

Silver with black bathroom:
Chemically colored surface.
It prevents the piece from scratching, since the patina is only attached to the piece by the most superficial part.
It should be cleaned with warm water, a little neutral soap and a 100% cotton cloth.

Brass with gold plating:
Surface bathed in gold.
Avoid scratching the piece, since the bathroom is only attached to the piece on the outside.
It should be cleaned with warm water, a little neutral soap and a 100% cotton cloth.

Brass:
Chemically treated surface.
It prevents the piece from scratching, since the patina is only attached to the piece by the most superficial part.
It should be cleaned with warm water, a little neutral soap and a 100% cotton cloth.

ALLERGIES

We indicate in the card of each product the materials used so that you can consult them in case you have allergies to any material.

This post is also available in: Spanish